Shipping policy

To ensure your order reaches you as quickly as possible, items may ship in multiple packages from different distribution centers. You'll receive a separate tracking number for each package.

Where do you ship from?

We ship from a network of trusted fulfillment centers across the United States, chosen specifically for their quality and reliability, so your order reaches you as quickly and safely as possible.

When will my order arrive?

Orders are processed within 2-3 business days (excluding holidays) before they ship. Some items — such as made-to-order or custom pieces — may require additional processing time; this will be noted on the product page if applicable.

Once shipped, standard parcel delivery within the U.S. takes approximately 2-7 business days. Shipping times may vary based on your location and carrier delays. You'll receive tracking information as soon as your order ships.

Do I need to be present for delivery?

Most orders shipped via FedEx, UPS, or USPS do not require a signature upon delivery.

Do you ship to PO Boxes?

We can ship some items to PO Boxes. However, larger items — including furniture and Montessori & Waldorf playroom pieces — cannot be delivered to PO Boxes. If your order includes an item that can't ship to a PO Box, we'll contact you before your order is processed.

Questions about your order?

If you have any questions regarding your order's delivery, please contact us at info@oursoulsanctuary.com or (949) 335-9242.